Intake & Referral Specialist
Child Care Consultants, Inc. seeks a self-motivated multi-tasker to assist families who are applying for the Child Care Works (CCW) Subsidy program. The Intake Specialist must have excellent communication and customer service skills with a diverse population. The successful candidate must be highly organized and detail-oriented. Proficiency in computers, including Word, Excel, and databases is required. An understanding of the child care delivery system is preferred. Bilingual preferred. A minimum of a high school degree (or equivalent) and two years human services or business-related experience is required.
The Intake & Community Services Specialist works under the general supervision of the Community Services to provide communication and outreach services for CCC and to perform child care searches using the PELICAN Child Care Works and COMPASS database, and provides parent consultation for community, corporate, and national vendor clients to provide appropriate referrals to all provider types and OCDEL programs to meet the individual needs of the family. The Intake & Community Services Specialist under supervision of the Subsidy Coordinator processes and collects all documents needed to process the new applications and is the main point of contact for all new Child Care Works applicants. The Intake & Community Services Specialist holds and demonstrates a strong belief in the mission and vision of Child Care Consultants, Inc. and its programs.
Provides consultation to parents on child care options, how to evaluate and select child care services, and child development issues
Conducts computerized child care searches using the PELICAN and COMPASS child care database in accordance with contractual agreements
Follows up with clients via telephone or email regarding referral services and maintain customer satisfaction data through internal and PELICAN follow-up systems
Contacts and provides outreach to clients through the new application process
Conducts referral service presentations on child care options and other early care options weekly to CAO clients and to other groups as needed
Maintains provider information for referrals in PELICAN database by processing provider surveys and provider phone call updates
Assists with advertising and promotion of Child Care Consultants and services.
Provides back-up services to the Receptionist, Reception/Referral Specialist and Helpline position.
Attends and participates in agency staff meeting and appropriate training opportunities
Attends, participates and takes minutes at the Community Services Department Staff meetings and maintains electronic file of meeting minutes
Schedules CCC participation at Visibility and Community events, provides administrative support to ensure adequate coverage at the event, including creating sign-up sheet, sending reminders, coordinating with host organization(s)
Coordinates, gathers materials and represents Child Care Consultants, Inc. and its programs at community visibility events
If bilingual, assists with translations throughout the Community Services Department as needed
Promotes and supports the mission, values and goals of Child Care Consultants, Inc.
Maintains high performance standards
Prepares new applications and COMPASS applications for eligibility determination in accordance with DHS regulations and procedures
Provides regular and back-up services for the Receptionist position
Responds to program questions from face-to-face, phone calls, and electronic inquiries
Maintains appropriate documentation in PELICAN CCW database and other spreadsheets
Attends and participates in agency and Subsidy staff meeting and appropriate training opportunities
Benefits for the Intake Specialist position include:
- Retirement and generous PTO plan.
Submit resume and cover letter.
EEO/UWYC Partner Agency
Job Type: Full-time
- One location
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
This Company Describes Its Culture as:
- People-oriented — supportive and fairness-focused
- Monday to Friday
- 8 hour shift
click here to apply.
The Finance Assistants work under the direct supervision of the Finance Director to provide fiscal support, processes invoices for Child Care Works (CCW/subsidy), prepare ACH and checks for payment, and general accounts payable. Finance Assistants hold and demonstrate a strong belief in the mission and vision of Child Care Consultants, Inc. and all of its programs.
Summary of job responsibilities
Processes monthly CCIS provider attendance invoices, invoice adjustments, and payments
Copy, scan, fax, mail and file documents
Attend and participate in monthly agency staff meetings
Provide back-up to other Finance Assistant positions
Work directly with auditors for annual Agency audit
Represent Child Care Consultants, Inc. and its programs at community events
Promote and support the mission, values and goals of Child Care Consultants, Inc. maintaining high performance standards.
Ability to communicate effectively (both verbally and in writing) and work productively with a diverse population of internal and external clients
Ability to effectively and appropriately prioritize among competing demands
Ability to independently plan, organize, and complete assigned work correctly and professionally within specified time frames
Ability to take initiative and work independently and also be a good team player
Excellent organizational skills and the ability to excel at details, multi-task and work under pressure
Understanding of confidentiality issues and ability to maintain a high level of confidentiality in all working relationships
Ability to maintain complete and accurate files and records
Demonstrates a commitment to safety and compliance
Exhibits sound decision making
Proficient computer skills in word processing and spreadsheets (MS Office preferred)
Minimum qualifications and experience
Associates degree in Accounting/Computerized Accounting
Two years experience
Experience in non-profit sector strongly preferred
CCC is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, all terms and conditions of employment will be carried out without regard to race, creed, color, religion, gender, sexual orientation, nationality, marital status, age, disability, genetic information, veteran or family status or any other status or condition protected by applicable state or federal law except where a bona fide occupational qualification applies.
Job Type: Full-time
Click here to apply.
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